🌿 Privacy Policy — HOH
Effective Date: 1st January 2026 Company: House of Horticulturists (HOH) Website: hohgrowpk.com Email: hohgrowpk@gmail.com Phone: +92 317 3041004 Location: Islamabad, Pakistan
1. Introduction
Welcome to House of Horticulturists (HOH). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our services, or make a purchase from our online shop.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect the following types of information when you interact with our website:
Personal Information:
- Full name
- Phone number and WhatsApp number
- Email address
- Delivery address and city
- Any information you provide through our contact or inquiry forms
Automatically Collected Information:
- IP address and browser type
- Pages visited and time spent on website
- Device type and operating system
- Referral source and search keywords
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and service requests
- To process and deliver your online shop orders
- To send order confirmations and delivery updates
- To provide quotes and consultations for our services
- To send important updates about your project or order
- To improve our website and customer experience
- To comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. WhatsApp & Phone Communication
When you contact us via WhatsApp or phone, we may save your contact details to respond to your inquiry and follow up on your service or order. Your number will not be shared with any third party.
5. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our website.
You can choose to disable cookies through your browser settings. However, some features of our website may not function properly without cookies.
6. Third-Party Services
Our website may use the following third-party services which have their own privacy policies:
- Google Analytics — website traffic analysis
- WhatsApp Business — customer communication
- Payment Gateways — for online shop transactions
- Social Media Platforms — Facebook, Instagram, LinkedIn
We recommend reviewing the privacy policies of these services directly.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your data is securely deleted.
9. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal information
- Withdraw consent for communication at any time
To exercise any of these rights, contact us at hohgrowpk@gmail.com
10. Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
House of Horticulturists (HOH) 📍 Islamabad, Pakistan 📞 +92 317 3041004 ✉ hohgrowpk@gmail.com 🌐 hohgrowpk.com
